Frequently Asked Questions
Everything you need to know about your NeroGiardini shopping experience.
Where are NeroGiardini products manufactured?
All NeroGiardini shoes and accessories are proudly designed and manufactured in Italy, ensuring the highest standards of craftsmanship and the authentic 'Made in Italy' quality.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact to qualify for a full refund.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. For international orders, delivery times range from 7-10 business days depending on the destination and customs processing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer Klarna for buy-now-pay-later convenience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
How do I care for my leather NeroGiardini shoes?
To maintain the quality of the leather, we recommend cleaning with a soft, damp cloth and applying a high-quality leather conditioner periodically. Avoid direct exposure to heat sources and store them in the provided dust bags.